Description

Business sales executives provide advice to existing and potential customers, and receive orders for specialist machinery, equipment, materials and other products or services that require technical knowledge.

Tasks

• Discusses customer requirements and advises them on the capabilities and limitations of the goods or services being sold

• Quotes prices, credit details, delivery dates and payment arrangements and arranges for delivery and installation of goods if appropriate

• Makes follow up visits to ensure customer satisfaction and to obtain further orders

• Stays abreast of advances in product/field and suggests possible improvements to product or service

• Maintains records and accounts of sales made and handles customer complaints.

Educational Requirements

There are no formal academic requirements, although entrants usually possess academic qualifications and/or relevant experience in a particular profession or speciality. Training is usually on-the-job. Professional qualifications and NVQs/ SVQs at Levels 2 and 3 are available.